Is there any shipping fee?
KAJ Fine Jewellery provides free shipping worldwide.
What is the estimated delivery time?
The orders will be delivered within 3 weeks.
Where do you ship to?
We deliver globally.
Is Cash On Delivery available?
Yes, we provide COD within India.
Do you accept orders over the phone?
Positively! Kindly contact us on +91-94513-93939 and we will be more than happy to take your order.
How do I cancel my order?
If your order has not been shipped, we will refund the amount in full. Please note that orders for personalised products cannot be cancelled once processed.
What payment methods to you accept?
We accept the following forms of payment:
Credit & Debit Card (Visa, Mastercard, American Express)
There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorised to make purchases on your behalf. If you're still unable to recognise the charge, please report the unauthorised purchase within 14 days of the transaction so that we can look into it. Please email us at firstname.lastname@example.org.
In case of a payment failure, please retry ensuring the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back into your account within 7 business days. Please contact us on email@example.com with your order number for any clarification.
What is your return and exchange policy?
All unworn and unused products can be returned/exchanged within 30 days from the date of receipt. This is not applicable for any personalised products. Any signs of wear or tampering with the product will make it ineligible for return or exchange.
If the exchanged product value is higher than the value of the old product, the customer will be required to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is less than the value of the old product, the difference will be held as a credit for future purchase.
KAJ Fine Jewellery is not responsible for lost or stolen items once marked 'Delivered' by the delivery service.
What is the process of returning / exchanging my product?
Please contact us on firstname.lastname@example.org or call +91-94513-93939. We will assist you and make the process as seamless as possible.
While returning the product, please ensure that it is packed in the original packaging with the KAJ box and pouch.
The refund/exchange will be processed once we have received the piece and it has been inspected by our Production team. If the product passes the QC, you can expect a full refund or exchange within 15 working days.
How will my refund be processed?
The refund will be processed via credit/debit card in the case of online payment, and bank transfer in the case of cash payment.
What is your Lifetime Exchange Policy?
We offer a Lifetime Exchange on all purchases whereby your product can be returned or exchanged at any time. Once the product is received and passes through our quality control process, we deduct a 15% making charge from the sale value and the balance amount is available to you in the form of store credit. For more details please contact us.
What if I receive a damaged product?
At Kaj Fine Jewellery we pay great attention to quality check. But in case this happens, our apologies! Please send your order number and a photo/video of the defective piece to email@example.com or +91-94513-93939. Our Customer Support Team will be happy to help resolve it.
What if my product requires repair?
To initiate the repair process, kindly email us on firstname.lastname@example.org or call +91-94513-93939. There may be additional charges levied on a case-to-case basis which will be communicated by our team, before we commence the repair work.