Frequently Asked Questions
KAJ Fine Jewellery provides free shipping worldwide.
The orders will be delivered within 3 weeks.
We deliver globally.
Yes, we provide COD within India.
Positively! Kindly contact us on +919451393939 and we will be more than happy to take your order.
If your order has not been shipped, we will refund the amount in full. Please note that orders for personalised products cannot be cancelled once processed.
We accept the following forms of payment:
- Credit & Debit Card (Visa, Mastercard, American Express)
- Bank Transfer
- Razor pay
There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorised to make purchases on your behalf. If you're still unable to recognise the charge, please report the unauthorised purchase within 14 days of the transaction so that we can look into it. Please email us at email@example.com.
In case of a payment failure, please retry ensuring the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back into your account within 7 business days. Please contact us on firstname.lastname@example.org with your order number for any clarification.
All unworn and unused products can be returned/exchanged within 30 days from the date of receipt. This is not applicable for any personalised products. Any signs of wear or tampering with the product will make it ineligible for return or exchange.
If the exchanged product value is higher than the value of the old product, the customer will be required to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is less than the value of the old product, the difference will be held as a credit for future purchase.
KAJ Fine Jewellery is not responsible for lost or stolen items once marked 'Delivered' by the delivery service.
While returning the product, please ensure that it is packed in the original packaging with the KAJ box and pouch.
The refund/exchange will be processed once we have received the piece and it has been inspected by our Production team. If the product passes the QC, you can expect a full refund or exchange within 15 working days.
The refund will be processed via credit/debit card in the case of online payment, and bank transfer in the case of cash payment.