Frequently Asked Questions

What are the shipping charges for the orders?+

For all serviceable pin codes in India, we will deliver the order to your doorstep free of charge.

What are the COD charges for COD orders?+

COD is free for all orders in Mumbai. COD is not available outside Mumbai.

When will my order be shipped and delivered?+

The orders will be delivered in 10-12 working days after placing the order. We ship on all working days, except during unforeseen circumstances.

Do you deliver outside India?+

Currently we do not deliver to locations outside India.

What if I received a damaged product?+

If you believe that the product is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, do not open the parcel and please refuse to take delivery of the package.

Please contact us on info@kajfinejewellery.com or +919541393939 mentioning Order Number and attaching photographs of the said package / product. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

What happens if I wish to cancel an order?+

If you cancel an order which has already been shipped, we will refund the amount to you after deducting the shipping charges. If the order has not been shipped, we will refund the amount in full.

What if KAJ cancels my order?+

In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 7 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Can I place an order over the phone?+

Yes, you can. Please contact us on +919451393939 and we will be delighted to help.

What is your return and exchange policy?+

All unworn and unused products can be returned within 14 days and exchanged within 30 days from the date of receipt. This is not applicable for any personalised products. Any signs of wear or tampering with the product will make it ineligible for return or exchange.

If the exchanged product value is higher than the value of the old product, the customer will be required to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is less than the value of the old product, the difference will be held as a credit for future purchase.

KAJ Fine Jewellery is not responsible for lost or stolen items once marked 'Delivered' by the delivery service. We are also unable to return or exchange any items once they have been altered.

Our logistic partners might not offer a reverse pick up in some locations. In such cases, we will share our address with you, so that you can ship it back to us.

What is the process of returning / exchanging my product?+

Please contact us on info@kajfinejewellery.com or +919541393939. We will assist you and make the process as seamless as possible.

While returning the product, please ensure that it is packed in the original packaging with the KAJ box and pouch. The refund/exchange will be processed once we have received the piece and it has been inspected by our QC team. If the product passes the QC, you can expect a full refund or exchange within 15 working days.

How will my refund be processed?+

The refund will be processed via credit/debit card in case of online payment and bank transfer in case of cash payment.

What if my product breaks?+

Please contact us on info@kajfinejewellery.com or +919541393939. Our after sales team will be delighted to assist you. There may be additional charges levied on a case to case basis.

Payment Policy+

We support the following payment options:

  1. Credit Card
  2. Debit Card
  3. Net banking
  4. Razor pay
  5. COD

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.

If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorised to make purchases on your behalf. If you're still unable to recognise the charge, please report the unauthorised purchase within 14 days of the transaction so that we can look into it. Please email us at info@kajfinejewellery.com.

In case of a payment failure, please retry ensuring the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your internet connection has been disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. Please contact us on info@kajfinejewellery.com with your order number for any clarification.